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COVID-19 Energy Assistance Program For Residential Customers


The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

CEAP funding is limited. Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.


Eligibility Requirements


Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:


1. The customer has an account with a utility or a USMP. Only the customer who is the account holder can submit an application for CEAP.

2. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.

3. The customer failed to make complete payment for the electricity/gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.

4. The customer, or their spouse or common-law partner that resides in the same residence:

  1. Is unemployed on the date of their application for CEAP; and

  2. Has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020

The customer is required to confirm that this is the case on their CEAP application form.


5. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.

In the case of a natural gas customer, the customer has not received emergency financial assistance for their natural gas bills under LEAP in 2020.


CEAP Benefit Amounts


Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

Natural gas customers may qualify for half of the natural gas charges that are overdue on the date of their application, up to a maximum of $160 for Northern Ontario, or up to a maximum of $80 elsewhere in the province. Northern Ontario is defined as Enbridge’s Union Gas North West or North East rate zones.


How to Apply


1. Download the CEAP Application Form. English and French versions available below.

CEAP Application Form-English.pdf
Download PDF • 1.96MB


CEAP Application Form-Francais.pdf
Download PDF • 1.96MB



2. Fill out the form.

Please Note: Adobe Acrobat Reader version 8 or higher is required to complete the form.

3. Send the completed form back to us via:


E-mail: customercare@nowinc.ca (Subject line should read: CEAP Application Form)


In-Person Drop-off between 10:00am and 2:00pm Monday - Friday:

153 Sixth Avenue

Cochrane, ON

Note: After-hours drop box is available at the front


Mail:

Northern Ontario Wires Inc.

153 Sixth Avenue

Cochrane, ON, P0L 1C0


Fax: 705-272-3015


For more information regarding the COVID-19 Energy Assistance Program, you can view the Questions & Answers document here. You can also visit oeb.ca/ceap.

CEAP Application Form-English.pdf
Download PDF • 1.96MB

CEAP Application Form-Francais.pdf
Download PDF • 1.96MB

CEAP Questions and Answers-English.pdf
Download PDF • 205KB




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Mon-Fri:

10am - 2pm*

* Closed on Statutory Holidays

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Phone:

705-272-6669

Toll free:

1-800-619-6722

Location:

153 Sixth Ave

Cochrane ON P0L 1C0

Canada

EmergencyContacts

Cochrane
Kapuskasing
Iroquois Falls

Tel: 705-272-6669

Toll free: 1-800-619-6722

Northern Ontario Wires Inc.

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