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Electrical Vehicle (EV)
Charging Infrastructure Procedures for Residential Customers

Starting May 27, 2024, all local utilities will follow a streamlined process for EV charging connections making it easier to set up new charging stations and support the adoption of electric vehicles in Ontario.

The Ultra-Low Overnight (ULO) price plan

Power is personal. There are three price plans that residential and small businesses can choose from. The newest price plan – ULO – encourages shifting electricity use to overnight when provincewide electricity demand is lower, supporting the integration of EVs. The price plan has four price periods, including an ultra-low price that applies from 11 p.m. to 7 a.m. every day.

To find out more about ULO and the other price plans, visit oeb.ca/choice. You can also use the OEB bill calculator to see if ULO is right for you.

Charger installations for residential customers

EV charging can use a lot of power and your service or electrical panel may need to be upgraded to handle the extra load. If you are thinking about installing an EV charger at your home, here are some good first steps:

  • Visit the Electrical Safety Authority website to learn more about the safe installation of an EV charger and to find a licensed electrical contractor near you to help assess whether you need an upgrade to your electricity panel or service.

  • Contact Northern Ontario Wires Inc. for information on the process and requirements to connecting an EV charger at your home. 

  • Submit a Service Request Application, available here, to Northern Ontario Wires Inc. if a service panel upgrade is required. 

  • For further details, you may refer to the Ontario Energy Board (OEB) guidance for residential customer connections and service upgrades here.

Resources

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Low carbon Vehicles and electric vehicles Link: Low carbon vehicles and electric vehicles | ontario.ca

Charging electric vehicles Link: Charging electric vehicles | ontario.ca

OEB Electric Vehicles (EVs) Learn more about planning and preparing your home or business for EVs.

Link: Electric Vehicles (EVs) | Ontario Energy Board (oeb.ca)

Frequently asked questions

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